Why only 30% of change programs succeed: What is the reason behind Change Management Process Failure | How to handle the resistance ?

Doing the same thing over and over again and expecting different results: Albert Einstein

The way we have been approaching change perhaps doesn’t qualify as insane, but it begs the question whether conventional change management methodologies need some serious innovation.

For example, consider the 2008 McKinsey survey of 3199 executives around the world. They found, as John Kotter did in his research revealed in his book, Leading Change (1996), that only 30% of change programs succeed. Yikes! Same results 10+ years later! Now think about Albert Einstein… doing the same thing over and over again expecting different results.

There are so many books leading change, thousands of articles have been published; courses and certifications dedicated to managing change have been delivered. And, despite prolific output in the change management field, the results remain the same. It’s just that leading change requires continuous learning, ongoing innovation, and an openness to gifts and art and creativity of other disciplines. It’s we open the doors.

Alan M. Webber, award-winning, Harvard Business Review managing editor, author, columnist, and founder of Fast Company magazine, wrote a great blog post this last week: Waving or Drowning.

Don’t tell me what you’re against; tell me what you’re for.

I’m for thinking and approaching how to lead change in new and innovative ways. I believe we need that, now more than ever. We need people that can create change that matters.

Don’t tell me who to blame; tell me what you’re working on.

People always try to blame others and avoid their own work. The best approach to stop fire fighting and start moving towards solution ASAP.

Don’t tell me what’s wrong with “them”; tell me what’s going to work.

Leading change requires shaping ideas, shaping change in a way that people can ‘hear’, in a way that people can connect. Leading change requires connection, collaboration, engagement. Leading change is about understanding human behavior, not about filling out templates and assessments. Leading change is about left brain + right brain thinking. We need both.

References

The Irrational Side of Change Management. Carolyn Aiken and Scott Keller, McKinsey Quaterly, 2008.

read more "Why only 30% of change programs succeed: What is the reason behind Change Management Process Failure | How to handle the resistance ?"

What is Organizational Change Management?

Organizational Change Management is important for Agile Project Management because when we look at large enterprise projects this is most often the cause of failure. We have a stellar project manager, we have a superstar team of developers, a highly astute group of business analysts, and a core team of wizard architects, yet the project was still seen as a failure.

Why?

Because the most talented project delivery team and the most sophisticated whiz bang technology doesn't change the basics of human nature, and one of the basics of human nature is that people are resistant to change. OCM is a discipline that studies change in an organization (easy, right.)

Let me state it again: People hate change. As Agile project managers and technologists, we cannot continue to look at software development and packaged software implementations in a bubble. We need to recognize that the cause of 'perceived' failure for many a project is the lack of understanding and respect for how and why people are prompted to change.

I have looked at many technology project plans and have seen no provisions for guiding the organization through the change curve. Zero understanding or respect paid to training the users.

Here I only want to communicate that, don't just think about the developers, DBAs, architects, testers, and business analysts. Think about a:

• Communication plan (early and often).
• Think about how you can get executive leadership to take a visible role in enabling change in the organization.
• Think about how you can expose the organization to the project progress, goals, and value.
• In short, think about our customers.

read more "What is Organizational Change Management?"

Change Management Resistance to Change: Top 5 Reasons

Top five reasons employees resist change

1. Employees were not aware of the underlying business need for change.
2. Lay-offs were announced or feared as part of the change.
3. Employees were unsure if they had the needed skills for success in the future state.
4. Individuals were comfortable with the current state; they wanted to maintain the personal rewards and sense of accomplishment and fulfillment provided by the status quo.
5. Employees felt they were being required to do more with less, or do more for the same pay.

The natural and normal reaction to change is resistance. Every individual has a threshold for how much change they can absorb. Even when individuals can align the change with their self-interest and belief system, the uncertainty of success and fear of the unknown can block change.

Resistance to change can spread and become a significant barrier to success. One-fourth of major change initiatives fail because employees are fearful of and resistant to change. Although initial resistance is a natural reaction to change, ongoing resistance left unattended can become a threat to the business and to customers. A critical component of any good change management process will be a program to proactively manage resistance.

Providing the needed information to increase employees' awareness of the business need for change is the first and most important proactive step in successful resistance management.

Proactive and reactive resistance management

Managing resistance during any business change should include both proactive planning and reactive interventions. All too often, teams rely exclusively on reactive measures when resistance has already resulted in productivity loss and wasted time and resources.

Proactive resistance management involves systematically identifying where resistance might come from and what it might look like. The team identifies critical gaps and possible points of resistance, and addresses them before they even emerge. Proactive resistance management requires planning by the team and intervention from sponsors, managers and supervisors.

Reactive resistance management is in response to specific points of resistance. In the reactive situation, the team must listen to employees and identify the source of the resistance. Specific action steps should be developed, communicated and implemented.

read more "Change Management Resistance to Change: Top 5 Reasons"

Change Management Myths: Myths of Change Management

As per the Change Management awareness program, here are the answers to those Myths which we have faced since the process was implemented :

• Myth 1 - "I’m responsible for the ‘hard’ side of the project, not the ‘soft’ stuff."
• Myth 2 - "I have a communication plan, isn’t that enough?"
• Myth 3 - "We are introducing change and managing the project, so aren’t we managing change?"
• Myth 4 - "We don’t need change management."

"I’m responsible for the ‘hard’ side of the project, not the ‘soft’ stuff."

• If your project requires people to change the way they do their jobs, then the ‘soft’ side is also your responsibility."
• Research shows that change management directly contributes to projects meeting their objectives and achieving theROI they expect.
• Think about a recent project you worked on that did not meet its expectations. Were the root causes related to the 'hard' side of the project or the 'soft' side?

"I have a communication plan, isn’t that enough?"

• While communication is important, change management does not equal effective communications. Change management also includes sponsorship, coaching, proactive resistance management, training and reinforcement.
• It is great that you have a communication plan - but make sure you customize messages for specific audiences and think through the right timing, mechanism, content and sender. Also remember that employees prefer to get change messages from two senders - senior leaders and immediate supervisors.
• You may be telling employees what you are doing, but these are not the only messages they want to hear. The top reason for resistance among employees is a lack of awareness of the need for change - why is the change taking place. Are you answering this question in your communication?

"We are introducing change and managing the project, so aren’t we managing change?"

• Just because you are introducing a change does not mean that you are managing the people side of that change. Change management is a systematic approach to accelerate adoption and mitigate resistance.
• Change management is the process, tools and techniques for managing the people side of change. It is a proven management process for leading people through change.
• There are five 'levers' you can pull to encourage effective change - sponsorship, communication, coaching, training and resistance management. These are the tools of organizational change management. Effective change management uses all of these tools in the right mix to achieve the desired outcome.

"We don’t need change management."

• Change management helps to increase the speed of adoption of change, the ultimate utilization of the tools and the proficiency of employees in the future state.
• There is a direct correlation between how well you manage change and whether or not you meet project objectives. If you want to deliver on the potential value of your project to the organization, you need to manage the people side of change.
• In an empowered workforce, change can no longer be mandated. Change must be managed - by the senior leaders who initiate and sponsor change, by the front-line supervisors who manage and coach employees impacted by change, by the project teams who manage change, and by others in the organization who support employees during change.

If you have any suggessions/queries, please leave a comment here.

SOURCE: www.change-management.com

read more "Change Management Myths: Myths of Change Management"

Leadership and Organizational Change – A team approach | The key to effective organizational change is a sound change management process

Change is never easy, is our human nature to resist change – whatever its cause. But despite this fact, many organizations have managed to overcome barriers to change and have adopted new styles of leadership not only models but also many other organizational processes.The key to effective organizational change is a sound change management process. Part of that process of change management is also to prepare your company for a new round of management methods and requires the organization to build a culture of the team – from top to bottom and Communications Managers at all levels must recognize and use the abilities of every person and of creating TopSound value-based communication between team members.

The change may take the ultimate test of leadership. As the leader of an organization should implement a solid change management strategy to effectively manage not only to your people, but the farm size and organization. A leading expert in managing change, managers often make some fundamental mistakes – those inKotter has focused particularly on eight main steps. As leader of the 'organization, you should consider these eight steps into account in order to develop methods, a solid concept and a framework to transform your organizational leadership.

The first step in addressing the changes is to establish a sense of urgency. Customer satisfaction will be affected because of slow decision-making. This is perhaps the most important step in this process and requires commitment and the "aggressive cooperation of all members of the organization.

The second step is to create a powerful "guiding coalition". Not only must for the department or head of the major stakeholders, but also for the top levels of the organization: the headCEO and other executives. If the most important people in society do not buy, the rest is or not. In a small company, can lead this team of only three or four people, but in a larger organization, this could be a wide range, from twenty to fifty people.

The remaining steps are:

1st Defining a long-term vision;

2nd Communication of this vision aggressively

3rd Remove Obstacles and do not support the new vision and the strengthening of others to support this vision;

4th Create, and celebrate the short term "wins"

5th Consolidate and improve the preparation for a change more and;

6 The institutionalization of new approaches.

read more "Leadership and Organizational Change – A team approach | The key to effective organizational change is a sound change management process"

Change Management Resistance to Change: 3 Ways to Overcome Barriers

People often react to change by resisting it, and smart change agents know that being aggressive only makes people increasingly defensive. Here are three ways to move around the defenses and closer to your goal:

• Find another way in. If your change is rebuffed, try another tactic. Find out what matters to the people whose support you need and shift the focus of the change to take their preferences and goals into account.
• Befriend people closest to your resisters. Make friends with administrative assistants, direct reports, or other people who spend time with them. These relationships often yield useful information and help get your ideas heard.
• Go bottom up. If senior management is resisting your idea, start from the bottom of the organization and build grassroots support. With enough backing, you may be able to convince leaders to reconsider.

read more "Change Management Resistance to Change: 3 Ways to Overcome Barriers"

No one loves you, you make yourself lovable by Dr. Harvinder Pal Singh | A BOOK ON HUMAN RELATIONS

A BOOK ON HUMAN RELATIONS

Tit For Tat To Treat For Tat - A holistic Journey

“No one loves you, you make yourself lovable.”

Authored By; Dr. Harvinder Pal Singh

Foreword by : B. L. Chawla

(Father of Kalpana Chawla)

Book your copy today online: CLICK HERE

Know How To:

• Control your rage.
• Grow from Rich to Elite.
• Understand your Spouse.
• Earn Respect and Love from Society
• Get Happiness, Success and Stress-Free Life.

“YOU WILL NEVER BE THE SAME AFTER GOING THROUGH THIS BOOK”

How to get more out of this Book. :

• Read each chapter twice before going on the next one.
• Underline each important idea.
• As you read, stop frequently to ask yourself how you can apply each suggestion.
• Review this book each month.
• Remember, the more you get out of this book, the more you will get out of life.

Book Overview

Binding Type Paperback

No. of Pages / Price 206 / Rs 250

ISBN 10 8190827502

Publisher Life Care Foundation

To read more book review click here

Book your copy today online: CLICK HERE

OR

Simply drop an email on amarjit@change-mgmt.com with you full address and contact details. We will get back to you.

read more "No one loves you, you make yourself lovable by Dr. Harvinder Pal Singh | A BOOK ON HUMAN RELATIONS"

Best Stress Free Life Tips: How to Make Yourself Lovable

New insight into stress & relations management: Books you learn from

Packed with several soul-stirring real-life anecdotes, the author addresses real life problems both at work place and home.

In the time of economic meltdown and social turmoil as lot of people are passing through now, this book by a doctor stress management consultant, can help many of us cope with a stressed out life.

Tit For Tat To Treat For Tat comes straight from the eclectic experience of Dr. Harvinder Pal Singh as a doctor who is also a leading stress management consultant. Besides treating his patients with stress management therapies he has been organizing workshops and seminars with the Life Care Foundation, an NGO.

The book begins as a dialogue between him and his friend and a past patient, who helped himself come out of the stressful phase of his life. The reader is taken through learning to self-healing through the conversation between the two.

Packed with several soul-stirring real-life anecdotes, the author addresses real life problems both at work place and home, be they related to anger management or settling differences with spouse, thus helping change one's perception towards life to earning respect, happiness, success and a stress-free working life.

A number of testimonials from people from different walks of life, including academicians, sum up this work as illuminating and very useful treatise on taking our day-to-day problems head on.

Book your copy today online: CLICK HERE

You can contact him on drpal261@yahoo.com

To read more about this book click here

read more "Best Stress Free Life Tips: How to Make Yourself Lovable"

Depression Symptoms & Treatment | Best Stress Management Techniques

What's wrong, why your are looking so worn-out. You don't know why ?? Someone has told you that you are suffering from depression.

Well I could feel the pain. As a reader of my blog, you need not worry. As these days, every third person is under depression. But.....but what ?? You are confused.

WHY? To know CLICK HERE

You don't see any thing stressing you. So let me clear you one thing my dear friend that you are not an isolated case. A majority of people don't even realise the perils of modernisation - how they get trapped in the vicious circle of performance and expectation, which ultimately pushes them towards a stressful life.

Continuous exposure to this "ill-condition" has telling physiological and psychological effects on an individual. The irony is that the person feels sick but fails to identify the root cause.

If you consult to a psychiatrist, he will explain you "The cause is may be at micro level or macro level. Any stressful condition, over a period of time, can manifest itself in different forms in our body, which vary from person to person. Initially, a patient complains of headache, body aches, lack of appetite and restlessness. We call them psychosomatic symptoms and only an expert can detect these changes at very early stage."

BUT still you can't put your finger on any single cause, but there are little things that bother you....Am I correct ??

Loss in business, son is not doing well in school, wife is always nagging and your subordinates irritate you. And the most worse situation is that your blood pressure & sugger levels are shooting up.

Though you have been taking the prescribed medicines for the last six months, still you condition is not improving. You feel drained out physically & mentally and have even started suffering from low self-esteem. You find yourself totally wasted........AND YOU ALREADY BEEN CONSULTED TO 3-4 DOCTORS & PSYCHIATRIST.

Still you are asking WHAT SHOULD I DO.....

You want to get happiness, success & stress-free life. Want to control you rage. Want to grow from rich to elite....Here is the solution. You no need to worry any more.

Using this book TIT FOR TAT TO TREAT FOR TAT you will definately feel a sudden change in your life. This book has been published by LIFE CARE FOUNDATION. Author Dr.pal is giving international level training to executives of corporate world, faculty members of different schools, colleges & universities. Dr.Harvinder Pal Singh has trained thousands of individuals across the country. His thesis on Stress Management was adjudged the best at the national level by Apollo Hospitals.

Book your copy today online: CLICK HERE

read more "Depression Symptoms & Treatment | Best Stress Management Techniques"

Life Care Foundation: A Registered N.G.O dedicated in the field of stress management and drug de-addiction

Life Care Foundation (L.C.F) is a registered N.G.O. being run by a group of Doctors, Engineers and other intellectuals dedicated in the field of stress management and drug de addiction which are two burning issues of Punjab. We at the L.C.F conduct workshops, seminars and training programmers in the field of stress management along with publishing books on personal excellence. Establishing knowledge bank of N.R.I's of Punjab is our dream endeavor.

L.C.F. is running following programmes

• Knowledge Bank
• Workshops

> Inside Out
> Edge
> Life Positive

It consists of:

> Inside Out

> Personality Ethics

> Different Stress Management Therapies.

• De-addiction Programme

> Punarjanam

If you are a Doctor, Engineer, Scientist, Architect, Teacher or expert in any other field and you want to share your expertise & knowledge with Universities, Colleges, Govt. Authorities, general public and business houses based mainly in Punjab and its surrounding we will facilitate your interaction with concerned organizations.

Come and join 'Edge' - "Success is all about attitude"

If you believe in it then don't miss the golden opportunity to get the 'Edge' - An Attitudinal training Program for the youngsters. Life Care Foundation, a Regd. N.G.O; has specially designed this certified program in association with Rotary International for helping you to have confidence and clarity of mind to define the right definition of your Goals, Success and Happiness. Come and join 'Edge' to have an edge over others.

INSIDE-OUT program will help you to develop positive qualities

Life has very beautiful things to offer, but very few of us really enjoy these things. These beautiful things don't come in attractive packages, rather these are always around us, inside us, but we lack the vision to feel these beautiful things. And these are the things responsible for our happiness, success and attitude.

All of us want to have a more fulfilling life. We all long for a more successful career, deeper and meaningful relationships, a healthy and more robust body and above all a life without negative stress and strains. Some time you must be wondering, why few people remain always happy, always with a smiling face, always attracting others and make you envy of them. It is not that they don't have any worries and problems in their life. INSIDE-OUT is that specially designed program which will help you to develop all these positive qualities.

It is possible to bring one's dormant potential to the surface. Attitudinal skill i.e. human relations, adjustable at home and office level, decision making, time management, creativity etc.

This course is a compendium of useful advice on the art of living. It is packed with practical information on everything ranging from overcoming stress, strain and worries, raising children in the right way, to getting closer to your family. This course encloses every dimension of the human personality including you as a person.

De-addiction Programme - Punarjanam

Is a programme of deaddiction by the Counseling, Meditation, Yoga, Panchkarma and Ayurvedic Medicines to bring our youth back to real life of happiness and productivity.

Our official website is: http://lifecare-foundation.com

Book your copy today online: CLICK HERE

Reach Us: amarjit@change-mgmt.com & drpal@change-mgmt.com

Other posts related to Life Care Foundation:

No one loves you, you make yourself lovable by Dr. Harvinder Pal Singh | A BOOK ON HUMAN RELATIONS

Tit For Tat To Treat For Tat - A Holistic Journey | Book on Human Relations & Stress Management by Dr.Pal

read more "Life Care Foundation: A Registered N.G.O dedicated in the field of stress management and drug de-addiction"